I bought a new Cupra Formentor from the official Cupra seller in Turkey on June 5, 2025. After one month, I noticed that the oil level was approaching a risky level and had turned yellow, but since no warning appeared on the trip computer, I continued driving. Finally, on August 29 around 6 pm, when I started my car, I received a warning on the trip computer that the oil level was critical and needed to be topped up, even though my mileage had not yet reached 4,000 km. When I called Doğuş Oto Esenyurt Cupra Service in Istanbul, they told me this was normal and that they could add oil if I paid for it. My oil level is currently at 2 bars, whereas it was at 4 when I bought the car, meaning it has dropped by 2 bars in just 3 months, and yet they insist this is normal. If such a decrease is truly normal, then why don’t you fill more oil in the first place and instead demand extra payment from us later for the missing oil you didn’t put in? I completely reject this and demand that the missing oil be replaced under warranty, but Doğuş Oto refuses and insists on charging me.
I purchased my Cupra Formentor expecting high quality, but despite repeatedly visiting Doğuş Oto Kartal service, my car continues to have persistent and unresolved issues. I reported suspension noise (especially from bushings) multiple times, yet all they did was apply grease and return the car. The...
I purchased my 2023 model Cupra Leon and recently noticed excessive oil leakage in the rear left shock absorber, prompting me to take it to the authorized service center. Upon inspection, the service confirmed that the oil leak was beyond normal levels, and assured me the issue would be escalated to...
I purchased my 2024 Cupra Formentor in June. Since I’ve been abroad for about a week, my car has remained parked with a sunshade installed and the sunroof curtain closed. When I attempted to drive it this evening, I was shocked to discover a deformation on the dashboard area. I’m an extremely caref...
I own a 2015 Mazda 3 and paid for an extended +2 year engine and transmission warranty. At only 69,000 km, and 9,800 km after the last service, a fault was detected in the torque converter. This issue was identified at İzmir Mazda Tırak Automotive. Since I couldn’t stay in İzmir, I contacted Istanbu...
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