I Report Screen and AC Failure on Cupra Formentor with 90 Days in Service


I purchased my 2024 Cupra Formentor in June. Since I’ve been abroad for about a week, my car has remained parked with a sunshade installed and the sunroof curtain closed. When I attempted to drive it this evening, I was shocked to discover a deformation on the dashboard area.
I’m an extremely careful and informed vehicle owner, and I’ve always used my car with great attention. It’s frustrating and confusing that such damage occurred without any external impact or misuse, especially on a nearly new car.
I’ve previously owned a Cupra Leon and was fully satisfied, which is why I chose the Formentor this time. All my purchase and service history is available for review. I firmly believe this is a manufacturer defect and request that the damaged dashboard part be replaced free of charge. I would like this process to be handled by the authorized Sakarya service center.
However, my request was outright denied, with no explanation or justification. I was told, “This is the decision of our team,” and no further clarification was provided by Cupra’s main office. It is unacceptable to experience such an issue on a one-year-old vehicle and to be ignored by the brand I trusted.


I purchased my Cupra Formentor expecting high quality, but despite repeatedly visiting Doğuş Oto Kartal service, my car continues to have persistent and unresolved issues. I reported suspension noise (especially from bushings) multiple times, yet all they did was apply grease and return the car. The...
In August 2024, I purchased my Cupra Formentor at its launch, and since the very first day, I have been experiencing various issues with the vehicle. First of all, the start/stop button used to start the car sometimes does not work, which prevents the vehicle from starting. When I encountered this i...

In 2024, I purchased a brand-new Cupra Formentor VZ Line, zero kilometers, expecting quality and reliability for the price I paid. Unfortunately, I am now dealing with a critical software defect that causes the vehicle to suddenly stop on its own—either while in motion or at a standstill. This is a ...

I purchased a brand-new Cupra Formentor VZ Line just 2 weeks ago, excited to experience the quality of a premium vehicle. Unfortunately, I am already facing multiple critical issues that have deeply disappointed me. First, the air conditioning system failed, which is unacceptable for a vehicle at t...
Comments