My 2023 Cupra Leon eTSI vehicle experienced a malfunction on March 19, 2026, and was taken to an authorized service center. After remaining at the service for approximately 3–4 days, the vehicle was returned to me. However, on April 9, 2026, the same or a similar issue occurred again, causing the vehicle to break down on the road and be taken back to the service center.
The vehicle is still being held at the service, and I have not been provided with a clear or satisfactory explanation confirming that the issue has been permanently resolved. The authorized service has suggested that the problem may be related to software or the battery, but they have not been able to provide a definitive diagnosis. Despite indicating that the issue could be battery-related, no battery replacement has been carried out.
The recurrence of the same issue within a short period, the vehicle breaking down on the road, and the resulting safety concerns clearly indicate that the car may qualify as a defective product under Consumer Protection Law No. 6502.
In this context, I first request that the fault in my vehicle be permanently and definitively repaired. Otherwise, in accordance with my legal rights under Law No. 6502, I demand either a replacement with a defect-free equivalent vehicle or a full refund. If my requests are not met, I will proceed with filing complaints before the Consumer Arbitration Committee and Consumer Court and initiate all necessary legal actions.
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