Couchsurfing App Update Wiped My Data and Locked Me Out of Premium

Following the recent Couchsurfing app update, my user data completely disappeared—a bug affecting many others as well—leaving me unable to access my paid 1-year Premium account. I have been completely unable to recover my historical data.

I have been corresponding with customer support for nearly a month and a half, but they have offered no concrete solution, providing only vague, half-baked responses that continuously drag out the process. Because they refuse to roll back to the previous app version, my original account has been rendered completely unusable.

Out of necessity, I created a brand-new account and paid for a second 1-year Premium subscription. However, whenever I attempt to log into this new account, the system prompts me to pay yet again. Even after completing the payment, it loops back to the exact same payment screen, preventing me from accessing my account entirely. My Premium account is registered under the email address e*********@hotmail.com.

I demand immediate, uninterrupted access to the Premium account I paid for and an urgent, permanent resolution to this login and paywall glitch.