I am facing an ongoing return issue with COS, and the experience has been extremely frustrating. I’ve been going back and forth between their Zorlu and İstinyePark stores, yet the problem remains unresolved. I have my receipt and the card used for the transaction, which was processed through QNB. However, their system incorrectly shows it as an Akbank transaction. Despite this, the staff continues to ask unnecessary questions, like which bank I use, rather than resolving the issue.
All I hear is repeated requests for a "slip," even though I’ve provided all the necessary documentation. This lack of knowledge and customer service is unacceptable. I demand that COS resolve this issue immediately and process my return without further inconvenience.
I placed an order on the COS website two weeks ago, and the product has still not arrived. After researching, I discovered numerous complaints about similar issues with this site, raising concerns that it might not be legitimate. Despite being charged ₺3500, I have received nothing in return and hav...
How can a global brand like COS fail to implement basic cybersecurity measures? I purchased several items, but when I noticed discrepancies between the amount charged by the bank and my purchases, I became suspicious. I repeatedly called the İstinyePark store for assistance. After much effort, they...
I made a purchase from the COS website, but the amounts charged to my card were incorrect and remained as pending transactions. Additionally, the website failed to provide proper guidance on resolving this issue. To protect my account, I had to block my card and file a dispute with my bank. This si...
I placed an order on the COS website, and it has been a week, yet my items haven’t been shipped. This seemed unusual, so I decided to research the site, only to find multiple reports claiming it’s a fake website. To make matters worse, my payment was charged in USD, and I lost around ₺3000. Now, I ...
I purchased a COS t-shirt but couldn’t even use it. When I tried to remove the tag, the COS logo on the back came off with it, leaving two holes in the fabric. I returned to the store to request an exchange, but they outright refused, stating they couldn’t process a replacement. I even mentioned th...
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