I bought a jacket from their Maltepe Park store, and after only three weeks, it started pilling badly. This is completely unacceptable for a product from a brand like Columbia, which is supposed to be known for its quality and durability.
Their after-sales service is absolutely non-existent, and they're refusing to issue a refund. When I tried to return the defective jacket to the store, they told me to "select a new one online" and it would be shipped to me. I wasted so much time trying to find a replacement in stock at various stores, but I couldn't find anything. To add insult to injury, I then discovered that refunds aren't even part of their policy for defective products! This is a complete scam.
Columbia, you need to rectify this immediately. Provide me with a full refund for this defective jacket! Your policy of forcing customers to accept a replacement for a faulty product, while denying refunds and providing zero support, is disgraceful. Stop selling low-quality items and stand behind your products and customers.
I bought a jacket from a Columbia store, and despite strictly following the washing instructions, the insulation inside completely clumped up. This is utterly unacceptable! I returned it to the store for inspection, and they had the audacity to reject my claim, blaming me for the defect. It's infur...
I bought a Columbia jacket from the Forum İstanbul store in Istanbul, and within just 20 days, noticeable sweat stains started to appear under the arms. I returned it to the store expecting a refund or at least a proper solution, but they outright refused to take it back, claiming it wasn’t eligible...
I bought a Columbia jacket from the Torium store at the beginning of February. After only about 20 days of light use, I noticed pilling around the left shoulder and along the stitching on the left arm. For a brand that promotes durability and premium quality, this kind of wear in such a short time i...
On January 30, 2025, I bought a fleece jacket for my spouse, and after only 2-3 months of wear, the plush fabric started to pill and deteriorate badly. We followed all the washing instructions precisely, so there's no excuse for this rapid wear and tear. This is completely unacceptable for a brand ...
The shoes I bought from the Samsun Piazza Columbia store ripped in two different places. I sent them in for inspection, but they were returned to me without any exchange or repair. This is completely unacceptable! I choose expensive shoes specifically so they'll last a long time, yet these winter sh...
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