I bought a pair of boots from a Columbia store on February 2, 2025, and they had an absolutely horrible odor. I thought it was just the "new shoe" smell, so I aired them out on my balcony for days, but the terrible smell never went away. It's been nearly four months, and the stench is still there, making them completely unwearable.
I finally took them back to the store for inspection on May 31, 2025. To my utter disbelief, on June 12, 2025, they returned the boots to me with a dismissive note saying, "We regret to inform you that the odor is not due to manufacturing or material defects." This is unacceptable! I paid good money for these boots from a major company, and their refusal to address such a significant quality issue is disgraceful.
This isn't some cheap pair of shoes; these are Columbia boots, and I expect them to be free of such a foul, persistent odor. Their lack of concern and blatant disregard for product quality is infuriating. Columbia, you need to accept these defective boots back and provide a full refund! I will be filing a complaint with the Consumer Arbitration Committee, as this is a clear case of a faulty product being sold by a company that refuses to stand behind its brand.
On October 23, 2023, I bought a pair of boots for my spouse from a Columbia store, costing ₺9,000. I was explicitly assured that any initial sweating and odor issues would subside, and that the inspection period for these high-priced boots was two years. Now, less than a year later, the boots still...
I purchased a pair of Columbia shoes in May, expecting high quality, but instead, they developed a horrible odor and became unwearable. Despite my complaint, Columbia dismissed it with a careless inspection, claiming the issue was "not their fault" and refusing to take responsibility. To make matte...
I purchased a pair of Columbia shoes on June 18, 2024, and within less than a year, the heel areas started to tear—despite regular use and proper care. On March 31, 2025, I returned the shoes to the store for inspection. However, by April 16, they were returned to me along with a report stating that...
On March 01, 2025, I ordered the 'Peakfreak ii Outdry Men's Shoes' from the Columbia store via the Trendyol website. The shoes arrived and a heavy plastic smell came out as soon as I opened the box. I wore them for a week, thinking that it would pass over time. This time, my feet, which had not smel...
In April 2024, I bought a pair of Columbia outdoor shoes, but didn’t start using them until October. After just 2.5 months of light use, the upper part of the shoe developed a hard crease, and the side stitching started to come apart. Not long after, the same issue began on the other shoe as well. ...
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