I bought a Columbia down jacket in December, expecting durability and quality from a well-known brand. But just a month ago, feathers started poking through the fabric and leaking out more each time I wore it. I went to the Columbia store in Marmara Park to report the issue. They initially told me since I was an e-invoice customer, returns could take time and suggested I leave without filing a request—they’d call me later. Of course, no one ever called.
I went back again, showed the defect clearly, and they finally sent it in for inspection under request number 2-70731. The result? Columbia claimed it was user error. Are we expected to believe we wore the jacket wrong and somehow made the feathers leak out? What kind of excuse is that?
I bought a jacket from a Columbia store on November 13, 2024, and after its very first use, it started shedding feathers everywhere. To make matters worse, the color is fading, and the seams are already coming apart. This is completely unacceptable for a jacket, especially one from a brand like Colu...
I purchased a jacket from the Columbia Marmara Park (Con-Teks) store for ₺12,600 on December 29, 2024. Within 15 days, it started shedding goose feathers from six or seven tiny pinhead-sized holes. When I showed this to the store manager, they confirmed the issue and said it would likely be replaced...
I purchased a jacket from Columbia, but it has been shedding feathers constantly, and the stitching has started to come undone. I contacted the store to request an exchange, but they refused, claiming it wasn’t their fault and dismissing the issue entirely. For a brand like Columbia, I expected bet...
I bought a Columbia jacket on 28/02/2025, thinking I was investing in a high-quality product backed by a one-year warranty. But after wearing it for just three days, the back of the jacket started pilling, and I noticed tiny feathers coming loose. When I looked more closely, I saw a small hole formi...
About three years ago, I purchased a goose-down puffer jacket from the Columbia store at Zorlu Center, sold under Columbia’s sub-brand Mountain Hardwear. It was advertised as having a seamless design, using advanced technology, and guaranteed not to shed feathers. Unfortunately, after just two years...
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