On July 6, 2023, at Samsun Piazza Mall, my spouse and I made several purchases from the Columbia store. My spouse tried on one of the shirts in the store, and the helpful staff members assisted us by removing the tag. We enjoyed the pleasant conversation with the manager and employees at that time. However, when we returned home, we noticed systematic tears along the bottom edges of the shirt as my spouse took it off. Despite being in a different district, we went back to the store on July 8, 2023, to request an exchange. Unfortunately, the manager and the employee who had previously assisted us were absent, and different individuals were present. Despite requesting an exchange, they informed us that they would send the item for inspection. Their attitude and behavior were indifferent, making us feel as if we were at fault. This experience shattered my perception of the brand, and the sense of worthlessness they made us feel was even more disheartening. I wonder if Columbia's disregard extends to other countries as well. After all, we promptly returned the faulty product within two days.
I bought a Columbia t-shirt from the Ayvalık branch, but the print started peeling off after a short time. I went to the Çanakkale AVM 17 store to have it inspected and sent to the factory for evaluation, but the staff told me I had to return it to the Ayvalık store instead. This makes no sense—I l...
I bought a pair of shoes from Columbia Maltepe Park AVM branch on 06.04.2024. Due to wear and tear observed on 12.05.2024, I sent them for inspection. The examination was completed on 20.05.2024, and the product returned to the store on 27.05.2024. Unfortunately, the inspection yielded negative resu...
In July 2023, I bought a pair of shoes from the Columbia store in Mavişehir. Unfortunately, the sole of the shoes started to deform within three months, by November. I explained the issue to the Columbia store in Mavişehir and handed over the shoes on November 25, 2023, for warranty processing, send...
On October 23, 2023, I bought a pair of boots for my spouse from a Columbia store, costing ₺9,000. I was explicitly assured that any initial sweating and odor issues would subside, and that the inspection period for these high-priced boots was two years. Now, less than a year later, the boots still...
On 08.11.2024, I purchased a pair of Columbia BL6246 Konos TRS Outdry waterproof shoes from the Columbia store in İstinyepark AVM. Although I did not ...
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