On February 7, 2025, I made a purchase at a Columbia store using my credit card. After the first transaction, the cashier claimed that the payment was not approved, even though I could see the charge on my bank statement. Despite my proof, they insisted on charging me again, saying the first payment would automatically be reversed.
After the second payment went through, they suddenly claimed neither payment was showing on their system. The accounting department was contacted and confirmed that I had been charged twice. However, they still did not issue a refund on the spot. Instead, they told me, "You’ll receive your money back by Monday."
Waiting days for a refund of my own money is completely unacceptable. They also promised to call me on Monday, but no one ever did. When I returned to the store, their attitude made it clear they had forgotten about my issue. Again, they said, "We’ll call you tomorrow," but no call ever came. Now, they’re not even answering the store phone.
I have been severely inconvenienced and still have no refund. Columbia, fix this immediately—I want my money back now!
On April 2, 2025, I purchased a jacket from the Columbia store. I returned it the very next day, April 3, 2025, because it had a noticeable body odor and I didn’t feel comfortable wearing it. I was informed that since I made the purchase in two installments, the refund would also be processed in two...
I placed an order from Columbia’s online store in December but had to return the product in January. Despite following all return procedures, I still haven’t received my refund. When I first contacted customer service, they asked for the tracking number, which I promptly provided. However, after th...
Fifteen days ago, I made a purchase from Columbia’s online store. Later, I decided to return the item and initiated a refund request. I shipped the product back, and Columbia confirmed receipt of the return. However, despite them having the item, my refund still hasn’t been processed. It is extreme...
On Sunday, March 23, I placed an order for a parka on columbia.com. Two days later, my order still hadn’t even moved to the “preparing” stage—it was stuck at “order received.” I called customer service, explained the situation, and was told everything looked fine in the system and the item would be ...
I bought a pair of boots from a Columbia store on February 2, 2025, and they had an absolutely horrible odor. I thought it was just the "new shoe" smell, so I aired them out on my balcony for days, but the terrible smell never went away. It's been nearly four months, and the stench is still there, m...
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