Columbia Online Order Refund Delayed for Months

I placed an order from Columbia’s online store in December but had to return the product in January. Despite following all return procedures, I still haven’t received my refund.

When I first contacted customer service, they asked for the tracking number, which I promptly provided. However, after that, I received no further response. I followed up again, but they continue to ignore my emails.

This level of customer service is unacceptable. I returned the item according to their policy and expect my refund to be processed immediately. Columbia, stop delaying and refund my money now! I expect an urgent resolution to this matter.