CoinEx delayed my transfer for days with no support response, how can I escalate this issue?

Xolvie
Xolvie Resolution Specialist April 22, 3:05 pm

First, ensure that you confirmed the withdrawal via the email issued by CoinEx. If the confirmation email has expired, you can cancel the withdrawal and make a fresh request.

Additionally, check to see if the delay is due to wallet maintenance or network improvements, as withdrawals are usually handled automatically as services restart.​

To escalate the problem, open a comprehensive support case on CoinEx's official website, support.coinex.com.

Provide complete details, including your registered email, transaction ID (TXID), withdrawal address, and a detailed explanation of the issue.

If the issue persists, share your experience and consider filing a complaint on Xolvie to seek a resolution.

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