Unable to Withdraw 692.55 USDT from Coinex, No Response from Support

I have 692.55 USDT in my BTC account on Coinex, but I’m unable to withdraw the funds. I’ve contacted customer support multiple times, but they either ignore my messages or leave them on "seen." This is extremely frustrating and concerning. How can a site like this expect to build trust if they don’t assist their users with such critical issues? I need help resolving this matter as soon as possible. Coinex, please address this problem and allow me to access my funds. I’m losing confidence in your platform, and I urge you to provide a solution quickly.