Unable to Access CoinEx App Due to Network Error – Urgent Assistance Required

I am unable to access the CoinEx app because it keeps displaying a "network error" message. This issue has made it impossible for me to use the app or manage my investments. Despite trusting the platform for my transactions and investments, there is no communication or update about this problem.

I have already sent an email to customer support, but I have not received any response. This lack of information and support is deeply concerning. How are users supposed to handle such situations without any guidance or assistance? I need an urgent response and resolution to restore access to my account and the app. Please address this issue immediately.