Cloudex Crypto Account Management Loss
I registered with the Cloudex Crypto cryptocurrency exchange using ID number 114 714 **6****. After registration, I sent payments totaling approximately 22,000 USD on various dates via IBAN to accounts in Türkiye, using the company name and bank information provided to me. These payments were directed to accounts of various companies established in different cities and under different names in Türkiye. After the money was transferred to these accounts, I saw that the amounts I sent were converted to dollars and displayed in my balance on the screens opened for me through the exchange’s mobile application (listed as CC-Pro on iOS) and website. Within the scope of a three-month account management agreement, Cloudex Crypto assigned me a consultant named Berk ******, who could be reached at 0538 493 **1*** ****. Despite this agreement and the trust relationship established in this way, my account was emptied through a series of transactions carried out by the people managing my account, and I suffered a serious loss of funds. Although there was an active account management agreement in place, they caused my account to lose money with the trades they executed and later tried to justify this by citing market conditions. From the beginning, I clearly and firmly told them not to make risky trades, but they still took high-risk positions against my explicit instructions and ultimately wiped out the entire account. I have the account management agreement, the details of the payments I made via IBAN, and the contact information of the consultant and the companies whose accounts I sent money to as written evidence. I have not yet filed an official complaint with the authorities, but I am preparing all documents and correspondence related to this process. I request that this situation be investigated in detail, that the risky and unauthorized transactions carried out despite my clear warnings be identified, that the payment routes and company accounts in Türkiye be examined, and that my financial loss of approximately 22,000 USD be compensated as soon as possible.
