I purchased two Clinique products—“Even Better Foundation SPF 15 – CN10 Alabaster” and “Beyond Perfecting Foundation + Concealer”—after confirming they were listed as the lightest shades available. However, both turned out to be far too dark for my skin. I had previously purchased the same foundation, and the shade was noticeably lighter back then.
To clearly illustrate the difference, I attached a photo comparing the Clinique CN10 to MAC Studio Radiance NC11. What’s surprising is that MAC NC11 isn’t even their lightest shade, yet it appears significantly lighter than CN10. The contrast is obvious.
Because the products didn’t match my skin tone at all, I contacted Clinique customer service to request a return. Unfortunately, my request was denied simply because the items had been opened—even though they were only lightly tested. I find this policy unreasonable and not in line with basic consumer rights or Clinique’s supposed commitment to customer satisfaction.
It's deeply disappointing that such a well-known brand offers no support for customers who are misled by inaccurate shade descriptions. I believe that refusing returns based on this technicality—especially when the color difference is so blatant—is unfair. I kindly ask Clinique to review my case and allow a return or exchange to resolve this issue.
I purchased a Clinique foundation from Boyner, expecting a high-quality product that would be gentle on my skin. Along with the foundation, I also bought a Clinique moisturizer. Shortly after using both, I developed severe redness and a rash across my face. I initially assumed the moisturizer was th...
I purchased the Clinique Smart Clinical Repair eye cream expecting premium skincare, but it gave me the exact opposite. Right after the first use, I woke up the next morning with noticeable swelling, redness, and dryness around my eyes. Thinking maybe it was just a fluke, I gave it one more try—but ...
On November 23, I purchased the Clinique Moisture Surge Megastars set from Clinique’s official website for $43, discounted from $53. However, shortly after placing my order—before the product was even shipped—the price dropped again to $32. This is clearly a misleading and trust-damaging pricing pra...
bought this concealer from Capacity Watsons, one of the employees actually suggested it to me and was like, "You gotta try this, it's amazing!" of course, I had to get it. But, when I tried the product at home, realized that the shade was way too dark for my skin tone, so I was like, "Nah, I'm retu...
I purchased the Clinique All About Eyes under-eye cream and moisturizer set from Sephora at Izmir Forum Bornova, trusting the brand’s claim that the product was suitable for sensitive skin. Unfortunately, this turned out to be far from true. After just one use, I experienced a severe allergic react...
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