Disappointed with Clinique Morning and Night Set Mascara Quality
I used to love Clinique products, but the mascara in the Morning and Night Set I recently bought turned out to be very bad. It was dried out, almost non-existent. It seemed like it had been sitting on their shelves for a long time. The other products and the bags in the set are great, no complaints there—they're all high quality. However, as a responsible customer, I called customer service about the mascara. I explained that it was dried out and requested a replacement mascara to retain my loyalty, since I couldn't return it after using the other products. They insisted I send back the entire set for an exchange, but I had already used it and couldn't send it back. Sending me just one mascara would have resolved this issue.
Dear Valued Customer, We are sorry for the issue you have experienced. A compensation coupon was sent to you following your conversation with our call center on 30.05.2024. If you believe that your issue has not been resolved, we kindly request that you contact our customer communication center again. Thank you for your interest in our brand. Sincerely.
Dear Sir/Madam, Customer service did not provide any code over the phone. You responded to me via email, stating that I need to return the entire set for a refund and provided a code, which is correct. I have used the other parts of the products. Therefore, I conveyed this to your customer representative as well. Since the product has used parts, I kindly requested that you only replace the mascara. A brand like Clinique would not incur a loss by sending a single new mascara. Best regards.
