Cleanup App Made Repeated Charges After I Deleted It
In April 2026, I was charged a total of five times, $7 each time, from my Halkbank Paraf credit card through an app called Cleanup, without my knowledge or authorization. After downloading the app, I realized that it was a paid service and immediately deleted it. Despite the fact that I did not take any further action through my bank, money continued to be charged from my card repeatedly.
The first charge was made on April 2, 2026, and the final charge occurred on April 30, 2026, with the charges taking place at intervals during the month. The charges stopped after I canceled the subscription as soon as I noticed the issue. However, I have no idea how much more money would have continued to be taken from my card if I had not discovered the charges. Because these transactions occurred without my knowledge or authorization, I feel clearly misled and financially harmed.
I demand a full refund of all amounts charged to my card through the Cleanup app, a written explanation regarding these unauthorized charges, and the implementation of all necessary security and control measures to ensure that similar unauthorized charges do not occur again.
