I purchased a Citroen e-C3 from Citroen Gülan Sancaktepe and paid ₺1,400,000 in cash. About a month after buying the vehicle, it broke down and left me stranded on the road because it did not charge. At the service, they told me that the sensor was defective. I delivered the car to Citroen Gülan Sancaktepe service, and my vehicle has been kept there since then. Despite this, no one has called me, informed me, or offered any solution. I find it unacceptable that a vehicle that is only about one month old has such a serious malfunction and that the service does not show any interest. Since my car is almost brand new and has had a serious charging problem so early, I do not accept repair and I request that my vehicle be replaced with a new one without any loss of rights. I kindly request that my complaint be urgently examined, that I be informed clearly about the process, and that my vehicle change request be fulfilled as soon as possible.
I bought my Citroen EC3 model as brand‑new on December 31. About 20 days after taking delivery, the charging sensor malfunctioned and the display began constantly warning that the parking brake was not engaged. Experiencing such a serious fault in a brand‑new vehicle after such a short time has left me extremely disappointed.
On February 8 I left the car at Citroen Gülhan Service in Samandıra, Istanbul. Although my car has been in the workshop for roughly two months, I have received no information at all—no phone calls, no explanations about the process. I have been left without a vehicle, suffered hardship, and have completely lost confidence in the brand due to this neglect.
Because I purchased the car new, I will not accept a repaired vehicle. I request that my car be treated as defective merchandise and either be replaced with a new one or refunded at the current sale price. I expect the inconvenience I have endured to be taken into account and for an urgent solution to be provided.
I delivered my Citroen e-C3 to the Gülan service on January 8, claiming that the charging sensor was faulty because the car wouldn’t charge even though it was less than a month old. Almost a month has passed and no concrete solution has been provided; I still receive no substantive information about the vehicle.
Every time I call the service they say they will call me back, yet no one does, and I have to call again. Despite this, there is no clear and explicit information about the car’s status, when it will be returned, or what actions are being taken. Moreover, after paying so much for a practically brand-new vehicle, the lack of a point of contact and the prolonged process have seriously disadvantaged me.
I request that my car be replaced with a new one due to this issue, and that the process now be taken seriously, with written and clear information provided to me.
I purchased an electric vehicle, the Citroen E-C4x, from the Citroen Istanbul Oztek Kartal branch in February. Unfortunately, it broke down on the third day and spent a week in the service center for diagnosis. After diagnosis, they informed me that there were issues with the vehicle's brain and cha...
15 days ago, I purchased a brand new Citroen C4x Shine Bold from a Duzce Citroen dealership. We agreed on a delivery date of the first week of November. I was told that the car had arrived in Turkey a week ago, but despite numerous calls, Citroen customer service has kept me waiting for further upda...
In June 2024, we purchased a brand-new Citroën C4X E from the dealership. Just four months later, the car broke down and was taken in for repairs. However, the issue couldn’t be identified. They first attempted to replace the wiring harness, and we waited for months for the part to arrive from abroa...
On July 17th, I took my Citroen EC3 to the dealership due to an accident, and it has been waiting at the Citroen Gülan Authorized Service Center (license plate: 34ctk013) ever since. Three months later, my car still hasn't been returned, and I've been told I'll have to wait at least another 45 days....
Hello, I live in Antalya, Turkey, and I would like to express a complaint. On 09.07.2025, I purchased a Citroën E-C3 Aircross from the Citroën dealership “Citroën Balaban” in Antalya. The sales team was very helpful in every respect, but afterwards we started to experience some issues with the vehic...
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