Citroen e C3 Charging Failure
I purchased a Citroen e-C3 from Citroen Gülan Sancaktepe and paid ₺1,400,000 in cash. About a month after buying the vehicle, it broke down and left me stranded on the road because it did not charge. At the service, they told me that the sensor was defective. I delivered the car to Citroen Gülan Sancaktepe service, and my vehicle has been kept there since then. Despite this, no one has called me, informed me, or offered any solution. I find it unacceptable that a vehicle that is only about one month old has such a serious malfunction and that the service does not show any interest. Since my car is almost brand new and has had a serious charging problem so early, I do not accept repair and I request that my vehicle be replaced with a new one without any loss of rights. I kindly request that my complaint be urgently examined, that I be informed clearly about the process, and that my vehicle change request be fulfilled as soon as possible.
Progress
My brand‑new Citroen e‑C3, which I bought new in December, broke down on February 8 2026 and I delivered the car to the authorized service center in Sancaktepe, Istanbul on February 9 2026. Even though today is May 18 2026, no clear solution to the fault has been provided and the vehicle has not been returned to me.
During this period I have spoken repeatedly with the authorized service and Citroen customer service; each time I was told the process was ongoing and that I would be informed, yet I was the one who had to make the calls and, despite that, I have received no concrete result. Although my car has been in the workshop for weeks, I have been given neither a definite repair date nor a satisfactory explanation of what stage the process is at.
I am suffering because a brand‑new car has malfunctioned in such a short time and has remained in the service center for almost three months without a solution. I demand that my case be resolved as soon as possible, that the fault be permanently fixed and the car returned to me at the earliest, and that the hardship I have endured be remedied.
I expect a solution as soon as possible.
I bought a Citroen e‑C3 in cash on 31.12.2026, and on 08.02.2026 I left my car at the Gülan Citroen service; I was told that a part needed to be replaced due to a sensor fault. Since that day I have received no communication or solution, and I am demanding a replacement of my vehicle.
Finally, they called on Wednesday, March 11, but the bargain they made was that they'd repair the car and give us a free maintenance. You guys are really pulling a fast one—buy a 1.5‑million‑lira car, it breaks down after a month, and now they say they'll fix it. This whole thing feels like a joke; the process has taken forever. Now it's time to start legal proceedings. Watch out, I'm going to get my money back from you, you scoundrels. Don't ever choose this brand's dealer.
Since they couldn't provide a solution, I will start legal proceedings from tomorrow and complain everywhere. In the morning I will go to Consumer Rights and say, 'What kind of brand is this? I think they should be banned from selling.' Because of that vehicle, my depreciation cost is very high. It's a brand that should never have been bought. I don't want a new vehicle or anything; I just want the price to be paid at the current market value, not a replacement vehicle.
They literally gave me a broken car. After just 20 days, the car broke down. It has been at the service center for 2 months now, and I still haven’t received any update.
Thank goodness, they contacted me today and informed me that they will replace it with a new car. The new car may take 1 to 2 months to arrive. In the meantime, there is still a replacement vehicle, which is already a positive development.
When you see the Citroen car brand, run away. In my opinion, it's been four months and they still haven't solved any problem. It's a pity, really. I think brands like this should be banned from selling in Turkey; there are so many victims, it's truly a shame. After waiting this long, I will now have to file a financial and moral lawsuit against them.
It's already June 9th, but there's still no solution. What kind of brand is this, what kind of irresponsibility, I don't understand. We're already six months in, let's resolve it through legal means now, let's see the customer dissatisfaction. Shame on a company like yours.
