15 days ago, I purchased a brand new Citroen C4x Shine Bold from a Duzce Citroen dealership. We agreed on a delivery date of the first week of November. I was told that the car had arrived in Turkey a week ago, but despite numerous calls, Citroen customer service has kept me waiting for further updates with cliché updates. I asked for a replacement vehicle, but they refused. They keep coming up with different excuses. I did not take out a loan; instead, I paid the entire amount, 1,300,000 TL, 15 days ago. If that money had been kept in a bank, it would have earned at least 30,000 TL in interest. I'm being harmed both financially and emotionally. They're constantly stalling, dragging things out without a resolution. Customer service is completely useless. I explained that I require this vehicle to transport my child to school because public transportation is inconvenient, but my situation has received no attention. If my complaint is not resolved through this channel, or if a replacement car is not provided until the actual one arrives, I want you to know that I will cancel the purchase.
On July 29, 2023, I initiated the process of purchasing a C4-X from Denizli C******** Citroën dealership, and we made a preliminary agreement. We were informed that the vehicle was on the ship and would be delivered within 15 days. However, when we visited the dealership after 15 days, we were told ...
Before making a decision on purchasing a Citroen, it's crucial to read this account. Interestingly, it seems that Citroen representatives are not monitoring this platform, as they have failed to respond to any complaints for an entire year. Assuming they do read this, my message to Citroen is loud a...
I paid upfront to purchase a Citroen e-C4X, and the dealer assured me it would be delivered within 2 weeks, stating it was already at the port in Turkey. Despite the invoice being issued, they failed to deliver the car for 3 months. I continued paying installments for my vehicle loan. With new car p...
I can't believe the ordeal I've been through with Citroen! In May 2023, I made the payment for a Citroen C3 Shine, and on June 14, 2023, the car finally arrived at the dealership from customs. However, since the dealership and I were in different cities, they sent me photos of the vehicle indicating...
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