I ordered the Blue de Chanel perfume from Sephora's online store, but it absolutely does not last even 5 minutes on my skin. The longevity is zero.
I submitted a request for the product to be inspected and sent a photo. They requested a PDF format, which I provided, but I received a response asking for the PDF again. I confirmed that I had already sent it in PDF format, but they did not respond further. They also did not take the product for inspection.
I have heard there are authenticity issues with suppliers, but I did not expect such indifference. It’s supposed to be a major brand. What is the point of customer service if they don’t even create a request for support?
I purchased Chanel Coco perfume from Sephora, but I was disappointed to find that the scent doesn’t last. I reached out to customer service to explain the issue, and they asked me to send photos of the perfume via email, which I promptly did on May 8, 2024. However, despite waiting a month and a hal...
I purchased the 'Gucci Guilty' perfume from Sephora. The scent lasts only 5 minutes on me. We sent the product for review, and the company responded by saying 'there is no issue with the product.' It's unbelievable... I paid ₺2600 for a high-quality perfume, but it turned out to be worse than refill...
I purchased several high-end perfumes, including Chanel, Dolce & Gabbana, and YSL, from Sephora, and I am extremely disappointed. The longevity is practically nonexistent, which makes me question their authenticity. I returned the perfumes for inspection, but when they were sent back, no exchange or...
I reported to the authorities at Sephora that the three Chanel perfumes I purchased had no scent. I sent product images via email for inspection. It has been three weeks now, and I still haven't received a response. When I call, they tell me they're waiting for a response from the authorized firm. I...
I purchased a Bleu de Chanel perfume from Istinye, expecting the luxury quality that Chanel is known for. However, I am extremely disappointed because the scent barely lasts an hour and has no noticeable projection. I have used this fragrance before, and it was never this weak, so I don’t understan...
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