I would like to report the issues I encountered during the delivery of my package, which has the tracking number VD0483752, handled by CEVA Logistics in Turkey. Since my residence is located within a gated community, vehicle entry is usually restricted, and I normally receive deliveries at the site entrance. However, the assigned delivery personnel requested that I come all the way to my home to receive the package. Despite informing him that I was on my way, he called me three more times while I was en route, urging me to hurry. This indicates a need for better planning in the delivery process. Additionally, the delivery personnel appeared reluctant to carry the package. Eventually, he brought it to the apartment entrance, left it inside the elevator, and hurriedly left. I believe that a professional delivery service should be more considerate and act with a sense of responsibility towards its customers. To prevent similar incidents in the future, I kindly request that necessary measures be taken to ensure that company employees handle deliveries with more care and prioritize customer satisfaction. I submit this matter for your consideration and request that appropriate actions be taken to improve the delivery service in Turkey. Best regards,
Dear CEVA Logistics Global Team, I am writing to express my deep disappointment with CEVA Turkey’s service. I placed an order that was supposed to be delivered to my address, but I was later informed that CEVA does not deliver to my region. This is extremely frustrating as CEVA is a globally recogni...
The order I placed on November 10 was handed over to Ceva on November 14, but my package still hasn’t been delivered. My tracking number is 7350027783413569. The shipment has been in transit for a week, and for the last three days, there has been no movement at all. I haven’t received any SMS update...
On the 22nd, the product arrived at their plant. They say they will deliver it on the 27th. We're only 10 kilometers apart. This is ludicrous. I've never dealt with a worse logistics firm. I've alerted the firm, and I'll return the stuff. This is intolerable! I will take this problem to the Turkish ...
First of all, I am writing this complaint because I have never encountered a more indifferent, irresponsible, and unresponsive courier company than yours. I would like to complain about your Köseköy/Kartepe/KOCAELİ branch for not answering calls and working irresponsibly. We purchase products by pay...
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