Dear Sir/Madam, I hope this message finds you well. I am writing regarding the shipment with tracking number TR0614330, which was purchased from Trendyol and is currently being handled by Ceva Ltd. Şti. According to the tracking information, our package has been held at the Bayraklı distribution center since April 20, 2024. Despite our attempts, we have been unable to reach anyone at the company via phone, and there seems to be no department available for information. We kindly request an update on the status of our shipment and would appreciate any assistance you can provide in this matter. Thank you for your attention to this issue.
On October 9, 2025, I purchased a furniture item from Trendyol, which was shipped via Ceva with the tracking number UT0136032. Although the system showed “out for delivery” on October 22, 2025, as of today, November 4, 2025, I still haven’t received my package. During this time, I called Ceva custom...
I purchased a product from Trendyol's online store for ₺37,490.00 on December 27, 2023. However, as of January 16, 2024, the item has not yet reached me. The logistics company Ceva has failed to deliver the product due to its technical equipment shortcomings. Despite my lack of request, the driver c...
The order I placed on Trendyol on September 14, 2024, was handed over to Sürat Kargo’s Mardin Nusaybin branch for home delivery on September 17. The delivery date for the shipment with tracking number 19438251141080 was September 20. On September 23, Sürat Kargo sent a message at 14:00 saying, "Your...
On July 28, 2025, I placed order number 10387158791 totaling ₺3,064.68, which was handed over to Aras Kargo (Tracking Number 5655*******53). On July 30, 2025, I received an email stating that the order had been delivered; however, no product ever reached me. When I called the cargo branch, they info...
Dear Sir/Madam, I am writing to express my dissatisfaction with the handling of my recent shipment and the inadequate customer service I received from Sürat Kargo. On May 21, 2024, I made an online purchase, and my package was sent to the Dilovası Sürat Kargo branch. However, the package was never...
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