I am trying to return damaged goods that were delivered by Vivense. Vivense works with Ceva Logistics, a company that is nearly impossible to reach. Because of this, I haven’t been able to send the package back. I’ve been stuck with these large boxes in my home for a long time, and it’s honestly embarrassing. I’ve contacted customer service multiple times, but all I receive are automated replies that lead nowhere. What’s even more frustrating is that after I wrote a complaint on Xolvie, Vivense asked me for a return shipping code—despite the fact that the package has not even been picked up yet.
I placed an order with Vivense, but sadly, the product came damaged. Since I brought up the issue, everything has been moving at a snail's pace with no significant advancements. Vivense recognized the issue, yet they have not been able to arrange a return with Ceva Logistics, the delivery service th...
Ceva logistic lost my cargo, it has been 12 days and my cargo is not delivered. The products I bought from Vivense were delivered to Ceva cargo with the tracking code MN025932. The products arrived in my city of residence but are not delivered. When I called and asked, they were waiting for the miss...
I bought a corner sofa set from Vivense in February last year, but within less than six months, the cushions had already collapsed. I couldn’t reach anyone for the warranty—my emails went unanswered. Later, I asked for help at the store, and they assisted me with the warranty process. My sofas were ...
I ordered 2 chairs from Vivense on June 6th with the expectation that they would be delivered before the 23rd—nothing happened. I contacted the support desk multiple times, and each time I received the same meaningless response: "We will contact the related department and let you know." This is not ...
On 12.02.2025, one of the products delivered (3-seater sofa) was delivered to me faulty, below the quality limit, with faulty stitching. The support request I opened on the same date via vivense.com was deleted without informing me. When I reached out to customer service again on 13.02.2025 for the ...
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