Canva Charging After Cancellation, No Support Contact Available
Even though I canceled my Canva subscription, the website is still attempting to charge ₺100 from my account. What’s more frustrating is that the price being charged is higher than the amount stated during my original subscription. This problem has been ongoing for about a week, and it started after I canceled my plan.
My account clearly shows that the subscription has been canceled, yet I continue to receive payment requests. I also couldn’t find any contact number or email address for Canva’s customer service on their official website, so I haven’t been able to reach anyone for support.
I am requesting that this issue be resolved immediately, that no further payments be processed, and that Canva ensures my canceled subscription is fully deactivated.
Hello Ökkeş, Thank you for sharing the situation with us. Being charged a 100 TL payment after canceling the membership, the fee being higher than initially stated, and not being able to find contact information is exhausting. Let’s clarify this for you. If you write the email address associated with your account and the date of the payment request in this subject line, we’ll immediately look into your membership and cancellation record. We’ll also resolve the price difference at that time and get back to you. The Canva Turkey team
Hello Ökkeş, Thank you for sharing the situation with us. After canceling the membership, being charged a 100 TL payment, the fee being higher than initially stated, and not being able to find contact information is exhausting. Let us clarify this for you. We will look into your membership and cancellation record, and also clarify the price difference in the same review. For that, simply write to us. If you add the number of this complaint on Şikayetvar (33967398) to your message, our team will immediately find the record and prioritize it. Canva Turkey team
