On August 6, 2024, I purchased the Canva Pro subscription and have been using it smoothly for nearly two years. However, I made an accidental payment while attempting to add a team member, unaware that this action would charge an additional fee. I assumed one license could be shared between two users, so I added an email address, which triggered the charge.
I canceled the team feature and received a refund for the additional payment, but my existing Pro subscription—valid until August 6, 2025—was also canceled. This is a mistake, as I already paid for my subscription and should still have access for the remaining period.
I’ve been unable to reach proper support to resolve this issue. Canva, please reinstate my Pro subscription immediately, as the cancellation was an error. I’ve attached the invoice for reference, which shows there was no valid reason for canceling the subscription. Please assist!
On September 25, 2025, I started the Canva Teams free trial under the name “P** Y***** Team.”** However, on the same day, ₺25 was withdrawn from my bank card, and another ₺25 was charged on September 27, 2025, totaling ₺50. My account was still within the free trial period, and I did not activate an...
Even though I had already canceled my Canva Pro subscription, my credit card was charged four times — on July 4, August 4, September 4, and October 4. As soon as I noticed these charges, I canceled my subscription again and contacted Canva’s support team. However, I was only refunded for two months ...
I purchased a Canva Pro annual subscription for ₺850, expecting a full year of premium features. But less than two months in, my Pro membership was suddenly canceled without warning. Despite multiple attempts to contact Canva’s support, I’ve received no response or solution. This is unacceptable for...
On September 30, 2025, I started a Canva Pro free trial that was clearly advertised as free of charge. However, despite it being a free trial, ₺25 was withdrawn from my account. The information on Canva’s website specifically stated that no payment would be taken during the trial period, so I was su...
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