I purchased my Camper brand shoes about a year and a half ago from Ayakkabı Dünyası. I only used them during the summer months, taking great care to keep them in good condition. Despite this, the surface of the shoes began to peel significantly. I brought the product back to the store with my invoice number 2et2023000088455 and requested an inspection under warranty.
However, my request was rejected. The reason for the denial was that the peeling occurred due to pressure and the shoe taking the shape of my foot, and thus was not considered a manufacturing defect. What I don’t understand is — does a shoe have to have a manufacturing flaw to qualify for warranty coverage? It doesn’t make sense that a Camper shoe’s surface would peel simply because it molds to the wearer’s foot. If a shoe isn’t supposed to take the shape of the foot, then why choose Camper at all? This explanation is disappointing and damages the brand’s image for quality and customer satisfaction.
Since the peeling occurred without any misuse, I request that this issue be reconsidered under warranty and that my product be replaced to resolve the matter fairly.
I purchased shoes from Camper, but when I reported the issue, they responded saying there was no manufacturing defect. They claimed the problem was due to the shoes “taking the shape of the foot,” which is an absurd explanation. If there is no defect, how can these shoes fall apart so easily? If Cam...
On September 22, 2025, I purchased the Widy Hypnos Maini Tide/Run Hypnos model shoes from Santanyi Ayakkabı through Camper’s official website (invoice number: esh2025000119343) for ₺3,779. I wore the shoes for a total of only 7–8 hours in a special indoor setting, taking great care to avoid any dama...
I purchased a pair of Skechers GO Run shoes from the Skechers store at Samsun Piazza Mall and used them for about three to six months for everyday wear. However, within this short period, noticeable deformation and wear appeared inside the shoes. I’ve owned other Skechers models before and never exp...
I purchased a pair of Skechers sneakers from the Skechers store at Forum Istanbul on February 13, 2025. After wearing them for the very first time, I noticed a noticeable wrinkle forming at the front of the shoe. I immediately returned to the store, where they said the shoes would be sent in for ins...
I am repeating my complaint because Camper did not return to my previous complaint. The shoes gave me difficulties from the moment I started using them. Of course, so did your customer service staff. I was not in a position to take the shoes to the store. Since it was not in season when I bought it,...
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