Camper Denied My Shoe Replacement Claim, Calling Peeling “Not a Defect”

I purchased my Camper brand shoes about a year and a half ago from Ayakkabı Dünyası. I only used them during the summer months, taking great care to keep them in good condition. Despite this, the surface of the shoes began to peel significantly. I brought the product back to the store with my invoice number 2et2023000088455 and requested an inspection under warranty.

However, my request was rejected. The reason for the denial was that the peeling occurred due to pressure and the shoe taking the shape of my foot, and thus was not considered a manufacturing defect. What I don’t understand is — does a shoe have to have a manufacturing flaw to qualify for warranty coverage? It doesn’t make sense that a Camper shoe’s surface would peel simply because it molds to the wearer’s foot. If a shoe isn’t supposed to take the shape of the foot, then why choose Camper at all? This explanation is disappointing and damages the brand’s image for quality and customer satisfaction.

Since the peeling occurred without any misuse, I request that this issue be reconsidered under warranty and that my product be replaced to resolve the matter fairly.