On January 10, 2026, we went to the Caffè Nero Çayyolu branch. We bought coffee and a packaged cookie. When we sat down, we noticed that the expiration date on the cookie was the same day. We requested an exchange for a different product without opening it, but a staff member named Y** responded in ...
Dear Caffè Nero Management, On March 7, 2025, I visited your Ayvalık Marina branch, expecting the usual high service quality from your brand. Unfortunately, my experience was far below expectations. First, the tables and ashtrays were dirty, which was unacceptable in terms of hygiene. Additionally...
As a regular customer at Caffè Nero Hilltown in İzmir, I visit at least 20 times a month due to my work at the mall. However, one of your shift managers consistently displays a rude and unfriendly attitude, making the experience uncomfortable. She responds to simple questions harshly, never smiles,...
I’ve been a loyal Caffè Nero customer for years, but after today’s experience at the Ankamall branch, I won’t be coming back. While nearly all the seats were empty, an employee rudely told us we couldn’t sit there. The so-called manager, B** Bey**, who clearly lacks customer service skills, went as ...
I ordered a medium pistachio latte at Caffè Nero, but due to a misunderstanding, they gave me a plain latte instead. When I politely asked for it to be corrected and even offered to pay the price difference, three staff members responded half-heartedly, saying, “You ordered a medium latte,” and foll...