SkipTheDishes Logo

SkipTheDishes

SkipTheDishes Logo
SkipTheDishes

Complaints

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Unauthorized SkipTheDishes Order Charged to My Credit Card

1

On July 25, 2026, a SkipTheDishes driver delivered a Subway order to my address in Calgary, Alberta, even though I had n...

Brand Overview: skipthedishes

skipthedishes is a prominent Canadian online food ordering and delivery service. Founded in 2012, the company quickly expanded its network before being acquired by the UK-based Just Eat. Today, it operates as a subsidiary of the global food delivery network Just Eat Takeaway.com.

Contact Info

For official customer support, users can email [email protected] or [email protected]. Customer service can also be reached by phone at 1-855-200-7547.

Industry and Operations

Operating in the online marketplace and logistics industry, skipthedishes serves as a digital bridge connecting consumers, local restaurants, and independent food couriers. Customers use the company's mobile app or website to browse menus, place orders, and track deliveries via an algorithm-based dispatch system. The platform's primary offerings include:

  • On-demand restaurant food ordering and delivery
  • Grocery and convenience store item delivery
  • A digital marketplace platform for local vendors
  • Logistics and dispatch services for independent couriers

User Sentiment

Overall user sentiment regarding skipthedishes is predominantly negative, with consumers frequently expressing frustration over unreliable delivery experiences and inadequate customer support. The majority of online reviews highlight persistent problems with order fulfillment and strict refund policies.

  • Missing or Incorrect Items: Customers routinely report receiving incomplete orders or entirely wrong meals.
  • Unhelpful Customer Service: Users frequently complain about relying on automated chat systems, receiving scripted responses, and experiencing long wait times to reach human representatives.
  • Denied Refunds: Many customers express anger over having their refund requests rejected, even when providing proof of undelivered or missing food.
  • Delivery Delays and Errors: Complaints regularly mention late deliveries, cold food, and drivers failing to follow basic drop-off instructions.

Share Your Experience

If you've experienced issues with skipthedishes, you're not alone. Share your experience or file a complaint on Xolvie to let your voice be heard.