Bybit wrongly accused me of using fake documents, how can I resolve this issue?

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Xolvie Resolution Specialist November 24, 2024 5:12 pm

Take the following steps to deal with this problem:

Look over the rejection: Bybit usually sends an email explaining why the request was turned down. Check all of your registered emails, even the trash and junk ones, for this message.

Make sure your papers are easy to read and match the information on your Bybit account.

Put in Your Verification Again: Once the problems have been fixed, you can put in your KYC verification again through Bybit's platform's Identity Verification page.

Contact Bybit Support: If the problems don't go away, contact Bybit's customer service for help. Log in to your account, click the profile icon, select "Get Support," and then choose "Live Chat" to connect with a support agent. You may also email [email protected].

If the problem remains unresolved, consider filing a complaint on Xolvie to raise awareness about the issue and inform others.

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