I rented a car from Budget’s website for my trip to Podgorica Airport in Montenegro from May 24-27, and I purchased a €1,300 mini damage insurance plan. However, when I returned the car, the airport Budget office claimed the insurance didn’t cover a small 1cm scratch near the driver’s door—something I’m not even sure happened while I had the car. They classified it as a "Category 2" medium-sized damage and charged me €458.28. When I tried to take a photo or copy of the paperwork, I was prevented from doing so. I ended up reporting the issue to the airport police, who were very helpful and mentioned that they receive similar complaints from tourists weekly, saying these businesses unfairly profit from such situations.
I emailed Budget customer service the same day to report the incident, but they brushed it off, telling me to contact the Montenegro branch. I rented through Budget's international site expecting reliability, but instead, this experience has left me feeling misled and cheated. Despite several reminders, it took them over a month to send a generic response, offering no real help. Choosing Budget for their supposed corporate trustworthiness was a mistake, and their customer service is truly disappointing.
I rented a car from Budget in Podgorica, Montenegro under contract number 137795895, and I’m extremely disappointed with how the situation was handled. Despite paying for additional insurance coverage, Budget refused to return my €400 deposit over a completely minor issue. The vehicle I was given h...
On June 19, 2024, we rented a car from Budget in Tivat, Montenegro, with a €200 deposit. We returned the car on June 23, 2024, at Podgorica Airport, and were told there were no issues. However, during the final check at the counter, we were suddenly informed of "small scratches" and charged an extra...
Between June 3-12, I rented a car from Budget at Sarajevo Airport. While parking, I lightly scraped the rear bumper, causing a minor scratch. Despite the small damage, Budget charged me €400, which I find to be an unreasonable deduction. The actual repair cost couldn’t be more than €100 at most. I e...
On May 13, I rented a car through Budget’s website for 5 days, to be picked up at Tivat Airport in Montenegro. I paid in advance via their website, but when I arrived to collect the car, they demanded payment again. Despite showing proof of my original payment, I was told, “That payment doesn’t conc...
I rented a car from Budget at the Montenegro Airport, and they blocked a deposit amount on my credit card at the time of rental. I was told this amount would be refunded to my account within 30 days. However, that promise was not kept — my money was not returned. I reached out to customer service m...
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