On June 19, 2024, we rented a car from Budget in Tivat, Montenegro, with a €200 deposit. We returned the car on June 23, 2024, at Podgorica Airport, and were told there were no issues. However, during the final check at the counter, we were suddenly informed of "small scratches" and charged an extra €144, even though we had insurance covering minor damage. This situation felt like we were taken advantage of, especially since a staff member had already confirmed the car was fine before passing the paperwork to a colleague who received a message about the scratches via WhatsApp. When I questioned this, I received no clear answer. This feels like a cheap tactic to make a profit off customers in a rush to catch their flights. I demand a refund for this unfair charge.
I rented a car from Budget in Podgorica, Montenegro under contract number 137795895, and I’m extremely disappointed with how the situation was handled. Despite paying for additional insurance coverage, Budget refused to return my €400 deposit over a completely minor issue. The vehicle I was given h...
Between June 3-12, I rented a car from Budget at Sarajevo Airport. While parking, I lightly scraped the rear bumper, causing a minor scratch. Despite the small damage, Budget charged me €400, which I find to be an unreasonable deduction. The actual repair cost couldn’t be more than €100 at most. I e...
I rented a car from Budget’s website for my trip to Podgorica Airport in Montenegro from May 24-27, and I purchased a €1,300 mini damage insurance plan. However, when I returned the car, the airport Budget office claimed the insurance didn’t cover a small 1cm scratch near the driver’s door—something...
On May 13, I rented a car through Budget’s website for 5 days, to be picked up at Tivat Airport in Montenegro. I paid in advance via their website, but when I arrived to collect the car, they demanded payment again. Despite showing proof of my original payment, I was told, “That payment doesn’t conc...
On June 20, 2024, I rented a car from Budget at Podgorica Airport through Yolcu 360. When I arrived to pick up the car, they requested a €400 deposit and handed me a tablet to sign, saying it was a normal procedure. The staff member was difficult to communicate with and behaved aggressively, so I si...
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