Buddy.ai isn’t responding to lessons and stuck on same step, how can I fix this?

If Buddy.ai isn’t responding to lessons and keeps getting stuck on the same step, you can try the following to fix it;

Contact Buddy.ai Support;

• Explain that the lesson is not progressing and is stuck on the same step
• Mention the exact lesson name, level, and step where it gets stuck
• State whether the issue happens every time or only occasionally
• Share your device type (iOS/Android), OS version, and Buddy.ai app version
• Attach screen recordings or screenshots showing the lesson freeze or loop

Ask them to;

• Check your account progress and reset the stuck lesson if needed
• Confirm whether there is a known bug affecting that lesson or level
• Sync or restore your learning progress on their end
• Provide a clear timeline for a fix or workaround
• Give you a support ticket/reference number for tracking

Meanwhile, you can try these quick fixes;

• Force close and reopen the app
• Log out and log back into your account
• Clear app cache (Android) or reinstall the app
• Try the lesson on a different device or network
• Make sure the app is fully updated

If the issue persists and support is unresponsive, share your experience and consider filing a complaint on Xolvie to seek a resolution.