Hello, we accidentally made a wrong purchase in the Brawl Stars game, and immediately after, we canceled the transaction. However, the game penalized us with a -5000 gem deduction, which is very frustrating since we already work hard to collect gems. What is the reason for this penalty?
Our children are the ones playing, and mistakes like this are bound to happen. Canceling a wrong purchase should be considered normal, right? I’m requesting that this error be fixed, and the 200+ gems currently in the account be refunded. This is the second time such an issue has occurred, and we’ve now disabled the purchase function on the phone to prevent further mistakes. Please resolve this issue and remove the penalty.
In Brawl Stars, my card was charged for the Brawl Pass Plus without my knowledge or consent. Despite the charge, no content was credited to my account. I requested a refund, and instead of resolving the issue, my account was penalized with a -5000 gem balance. This is unacceptable—why should player...
My child accidentally made 18 in-game purchases on Brawl Stars through Google Play, totaling ₺2500. As soon as I noticed, I immediately submitted a refund request. However, only 3 transactions were refunded, and I only received ₺360 back. The remaining amount is still being charged, despite my effor...
About an hour ago, I made a single purchase of 360 gems in Brawl Stars. However, despite making the purchase only once, my bank account was charged three times for the same transaction. I immediately checked both my Google account and Play Store purchase history, and they both clearly show that I on...
Although I usually buy the Brawl Pass Plus every month, I wasn’t planning to get it this time since I didn’t like the rewards. However, my younger cousin made the purchase on my account without my knowledge. When I tried to request a refund, I received a penalty of -5000 gems, and the money wasn’t r...
I purchased 170 gems in Brawl Stars as a gift for my son. The offer clearly displayed an extra 151 + 19 gems as part of the deal. However, those bonus gems were never credited to our account. I don’t play the game myself and may not know all the mechanics, but if that bonus was advertised in the in-...
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