1
Ezgi is completely dissatisfied with the result

Recurring Rust in my Bosch Washing Machine

Recurring Rust in my Bosch Washing Machine
Recurring Rust in my Bosch Washing Machine
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Ezgi
April 13, 2023 3:24 pm
38

Never buying Bosch again! Rusting in the same places after less than two years. It's not a coincidence that all of my white clothes have rust stains. It is a big problem that is not being explained. I was scheduled for service three months ago, but no one showed up. They sent me a silly video today and told me to try it again before scheduling an appointment. The machine is leaking rust everywhere, and you're sending me a video of how to use it. I'm not sure what kind of lunacy this is. I require an immediate solution. Rust would not reappear in the same places if it was a user error. Even the phone repairman confirmed that all 2015 models of this washing machine had the same problem, and an additional part was added. Two years ago, my machine received no part replacement. The panel was then painted and returned. I need an immediate solution! Otherwise, I'll charge you for all of my clothing. I'm sick of it. Will the panel need to be replaced every two years?

April 13, 2023 5:25 pm (2 hours after complaint)
Ezgi
Ezgi
May 09, 2023 5:26 pm

The team came and took photos; they said they would forward them to the headquarters, but there has been no progress. I am urgently awaiting a response.

Ezgi
Ezgi
October 03, 2023 3:12 pm

Rusting is increasing day by day, and the information given to me by your technician over the phone was that all models of these washing machines have this issue, and an apparatus is later placed inside the detergent box upon request for all problematic machines. I persistently requested this from you, but you informed me that this request would not be met unless I agreed to pay for a new machine panel! You are not standing behind your defective product. I will seek a solution by filing a complaint with Consumer Rights because this rusting is not due to usage! The fact that rusting occurs in the same place for the second time indicates that you sold a defective product. Stand behind your product and come up with a solution.

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