About two months ago, we purchased a new Bosch refrigerator due to our needs. In the first few weeks, we noticed an unusual smell coming from the fridge, but since it was new, we thought it might be normal and decided to wait. However, as the odor persisted and intensified, we contacted Bosch to report the issue.
The first technician who came said that this problem occurs with some products and that it needed to be cleaned with a paid solution. He mentioned that if the issue persisted, they would consider offering a replacement. After doing some research, we found that the solution didn’t work, so we contacted Bosch again for a return or exchange. However, it turned out that they had not made a report during their first visit, and they claimed the smell was from food.
They sent another technician, who finally made a report and stated that there was an unidentified odor. Despite this, they continued to insist on using the solution and offered us a replacement at a price significantly lower than what we paid. The refrigerator is only two months old. We chose Bosch to avoid problems.
Customer service seems to do everything possible not to help. We requested that everything they said be sent to us in writing via email, but they did not comply. You know that much of what you say is not legal. Is this disrespect due to the fact that your customer is in Turkey?
Despite the fact that the machine is only two months old and has issues, you are neither offering a return nor a direct exchange. You are asking for nearly the cost of another refrigerator for the exchange. We requested your warranty documents in writing, but you did not send them. The warranty document that came with the product does not mention such a thing. As a European brand, you should replace a defective product free of charge within the warranty period in Europe. Is this double standard because the product is sold in Turkey? If you have a hidden warranty condition for Turkey, I request a copy of that document.
The product we bought to avoid problems has caused us enough stress and has subjected us to a lot of disrespect. We demand that this issue be resolved and that the product be returned or exchanged for a new one.
For the past six days, my Bosch refrigerator has been completely out of order and not cooling. During this time, I have had 3–4 different service visits at my address in Küçükçekmece, Istanbul, but the problem is still not resolved. The first team that arrived seemed young and inexperienced, and th...
In the summer of 2023, we purchased a Bosch brand refrigerator, and shortly after starting to use it, odor issues began to occur. Despite our frequent communications via social media and phone calls, the company's call center stated—albeit politely—that if there is no cooling problem, there cannot b...
. We have bought a refrigerator, brand of Bosch on 28th of July, 2020. Right after we started to use it, we have realised that there was a problem for freezing and we called for a service to report the problem. M**** G******** who was responsible tecnician at Sarıyer district told us that everything...
We purchased a Bosch freezer less than a year ago, but after a power trip the unit developed a strong, unpleasant odor. I immediately contacted Bosch technical service, explained the situation clearly, and asked if there was anything they could do. I was told that a technician needed to come, and if...
Comments