On August 13, 2025, at 11:08:50, an unauthorized charge of 2,378.71 TL was made on my Yapı Kredi World credit card (last four digits: 3881) under the name “Hotel at Booking.com” in Amsterdam.
My card was physically with me at the time, and I did not make any hotel reservation, purchase, or transaction through Booking.com. I also did not receive any invoice, reservation confirmation, or approval email/message related to this transaction.
This charge is entirely without my knowledge or consent. As I am currently abroad, I could not immediately contact customer service, but I will be reporting the issue to my bank upon returning to Turkey.
I request the immediate refund of the 2,378.71 TL charged without authorization and a clear explanation of how such a transaction could occur without any booking or confirmation.
Booking.com must ensure better security and transparency in payment processes to prevent customers from becoming victims of unauthorized charges.
I expect my refund to be processed as soon as possible.
On January 14, 2025, at 4:47 PM, an unauthorized charge of ₺8,173.45 was made to my credit card (account number ending in 540668123248*), under the name Hotel at Booking.com Amsterdam. This transaction occurred without my consent or knowledge, and I was not involved in making this reservation or app...
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On August 12, 2025, at 23:49, I discovered that a hotel listed on Booking.com charged my credit card without my knowledge or consent. An amount of ₺35,770 (€726) was withdrawn from my account even though I never made a booking or authorized this payment. As the cardholder, I had absolutely nothing t...
Hello, on April 2, 2025, an unauthorized charge of €396 (around ₺13,700) was made on my credit card under the name BKG*Hotel at Booking.com, without my knowledge or permission. I did not make this transaction and was not booking any accommodation at the time. I immediately contacted Yapı Kredi Bank...
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