On August 10, 2025, I discovered that a charge of €1,206 (₺58,950) had been made to my Yapı Kredi Bank credit card without my knowledge or consent. This transaction occurred without any reservation or purchase made by me on Booking.com. I have never authorized this payment, and there was no email, SMS, or verification request before the charge was processed.
As soon as I noticed the transaction, I immediately blocked my card and filed a dispute with my bank. The investigation is currently ongoing, but I am deeply concerned about how such a large unauthorized charge could occur on a global booking platform without security checks.
I demand a full refund of the €1,206 taken from my account and expect Booking to urgently investigate how this breach happened. Additionally, I call on Booking to strengthen its payment security measures to prevent similar incidents for other customers. I want this matter resolved promptly and transparently, with clear communication until the issue is fully closed.
Hello, on April 2, 2025, an unauthorized charge of €396 (around ₺13,700) was made on my credit card under the name BKG*Hotel at Booking.com, without my knowledge or permission. I did not make this transaction and was not booking any accommodation at the time. I immediately contacted Yapı Kredi Bank...
On August 13, 2025, at 11:08:50, an unauthorized charge of 2,378.71 TL was made on my Yapı Kredi World credit card (last four digits: 3881) under the name “Hotel at Booking.com” in Amsterdam. My card was physically with me at the time, and I did not make any hotel reservation, purchase, or transact...
On August 12, 2025, at 23:49, I discovered that a hotel listed on Booking.com charged my credit card without my knowledge or consent. An amount of ₺35,770 (€726) was withdrawn from my account even though I never made a booking or authorized this payment. As the cardholder, I had absolutely nothing t...
On March 19, 2025, my Yapı Kredi Bank credit card was charged €960 by “bkghotel at booking.com”—a transaction I never authorized or initiated. What’s even more troubling is that Yapı Kredi, which normally sends SMS alerts and verification codes for even the smallest purchases, didn’t notify me in an...
On August 11, 2025, a charge of ₺32,688 was made to my credit card through Booking, despite the fact that I have never made any reservation with them and do not even have a Booking account. The transaction appears to have been made from Isparta, Turkey. I received no prior notification, confirmation...
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