On August 10, 2025, I discovered that a charge of €1,206 (₺58,950) had been made to my Yapı Kredi Bank credit card without my knowledge or consent. This transaction occurred without any reservation or purchase made by me on Booking.com. I have never authorized this payment, and there was no email, SMS, or verification request before the charge was processed.
As soon as I noticed the transaction, I immediately blocked my card and filed a dispute with my bank. The investigation is currently ongoing, but I am deeply concerned about how such a large unauthorized charge could occur on a global booking platform without security checks.
I demand a full refund of the €1,206 taken from my account and expect Booking to urgently investigate how this breach happened. Additionally, I call on Booking to strengthen its payment security measures to prevent similar incidents for other customers. I want this matter resolved promptly and transparently, with clear communication until the issue is fully closed.
Hello, on April 2, 2025, an unauthorized charge of €396 (around ₺13,700) was made on my credit card under the name BKG*Hotel at Booking.com, without my knowledge or permission. I did not make this transaction and was not booking any accommodation at the time. I immediately contacted Yapı Kredi Bank...
On August 13, 2025, at 11:08:50, an unauthorized charge of 2,378.71 TL was made on my Yapı Kredi World credit card (last four digits: 3881) under the name “Hotel at Booking.com” in Amsterdam. My card was physically with me at the time, and I did not make any hotel reservation, purchase, or transact...
On August 12, 2025, at 23:49, I discovered that a hotel listed on Booking.com charged my credit card without my knowledge or consent. An amount of ₺35,770 (€726) was withdrawn from my account even though I never made a booking or authorized this payment. As the cardholder, I had absolutely nothing t...
On March 19, 2025, my Yapı Kredi Bank credit card was charged €960 by “bkghotel at booking.com”—a transaction I never authorized or initiated. What’s even more troubling is that Yapı Kredi, which normally sends SMS alerts and verification codes for even the smallest purchases, didn’t notify me in an...
I received two SMS notifications from Yapı Kredi Bank stating that my credit card had been charged by “BKG Hotel at Booking.com” — once for €447 and another for €304. I was shocked because I never made any such reservation or purchase through Booking.com. I have not lost my card, I haven’t shared m...
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