I booked a hotel in the center of Rome, but upon arrival, I discovered that such a hotel didn't exist. When I asked local shopkeepers about the hotel, I got the response, "You're not the first." Searching for the hotel based on the addresses on Google and Booking.com took us about two hours. Thankfully, Booking.com assured me they would cover the cost and advised me to find a new hotel. However, neither they nor I could find any available hotels in the city center. The representative I spoke to, Mr. O****, found a place far away, but I insisted on something closer. He casually replied, "It doesn't matter, you find one, money isn't important." Afterward, my wife and I spent an hour calling all hotels for availability. Mr. O**** was unresponsive. Eventually, we found a place, but by then, he said, "My shift's over, you pay, we'll reimburse you." So, I booked the hotel and paid. Today, when I called to inquire about the refund, they said they would only reimburse a maximum of 236 euros. I spent a total of four hours on hold over two days, and my vacation was already ruined. I used to book all my vacations with this company, but I'm reconsidering that now.
On October 18, 2025, my Rome hotel reservation (booking number 6933779600) made through Booking.com was canceled without any prior notice or explanation. I contacted customer service multiple times—by phone, email, and through the app. At first, I was told that a new hotel would be arranged, but the...
My wife and daughter made a hotel reservation in Rome through Booking.com, but when they arrived in the city, they were shocked to discover that the hotel didn’t even exist. They were completely stranded in a foreign country with nowhere to stay. To make matters worse, Booking.com refused to refund ...
I'm writing to let you know how really disappointed and frustrated I am about a major problem I came across on your site. Using Booking.com, my family and I reserved and payed for hotel in Rome, Italy for February 17–22. But we began to question the validity of the listing following the payment. Sh...
I made a reservation for Rome, Italy in February. 3 days before my trip, I canceled my reservation and accepted a €50 cancellation fee, expecting a €150 refund. When I booked, Booking.com charged a €200 pre-authorization. After I canceled, I expected them to refund €150 and close the case. However,...
I made a fully paid reservation through Booking.com for a property that doesn’t even exist. When my check-in time arrived, we showed up with our luggage at the listed address—only to find no such hotel or apartment there at all. We were left stranded, stressed, and with no place to stay, all because...
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