Booking.com Refund for Canceled Hotel Marzo Reservation Not Received

Tuğçe
November 5, 2024 7:19 PM72

I booked a stay at Hotel Marzo through Booking.com for October 26–29 and opted for the free cancellation option. I canceled the reservation on October 23, well within the terms for a full refund. Despite the booking status showing as "refunded" on Booking.com, the payment has not been returned to my bank account. It has now been an unreasonable wait, and I am disappointed with the delay. I am requesting that the full refund amount be credited to my account immediately, as promised. Here are the reservation details for reference: Confirmation Number 4792535166. I expect Booking.com to address this issue promptly and complete the refund without further delay.

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