Booking.com Charged Me Twice for My Montenegro Hotel Reservation

I booked and paid for a hotel in Montenegro through Booking.com on October 2 for a stay from December 15-19. However, when I arrived at the hotel, I was forced to pay again because Booking.com hadn’t transferred the payment to the hotel owner.

This is the second time I’ve experienced this issue with Booking.com. If they’re not transferring payments to hotel owners, what’s the point of their platform? Travelers can find accommodations on their own without this unnecessary hassle. Adding to my frustration, they haven’t responded to my complaints.

I demand a full refund for the extra payment I had to make and better transparency in their payment process. From now on, I’ll avoid Booking.com and use platforms like Airbnb instead.