Booking.com Misled Me About Payment, Hotel Now Demands a Transfer

Umutdamla
Booking.com
47

I booked a hotel in Bosnia and Herzegovina through Booking.com, where it was clearly stated that payment would be made at the hotel. However, the hotel has now contacted me, demanding that I transfer the payment in advance.

This is misleading and frustrating, as I was never informed of such a requirement during the booking process. On top of that, they expect me to pay an additional €40-50 for SWIFT transfer fees. Why should I send money to an unknown account based on unclear instructions? I couldn’t reach anyone at Booking.com for support, and this experience has completely shattered my trust. I demand an immediate resolution and proper clarification for this situation. This miscommunication needs to be addressed urgently.

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