I just got a package from Bobbi Brown, and I was really disappointed because one of the liquid items had leaked. It made the other products impossible to use. After I emailed them, they quickly sent me a return code and thanked me. But the issue is that when I pointed out that I bought the items on sale and got free gifts, the current promotions don't match what I got. They promised to reply to me within 2 days, but unfortunately, they didn't say anything. When I called customer service, they transferred me to a department that was supposed to handle my issue. However, I've dealt with them before and they don't seem to care about customer problems. Even though they said they would, I'm still waiting for them to reply.
I’ve always trusted Bobbi Brown blushes, so when my previous one was running low, I decided to buy a backup in advance before prices went up. Unfortunately, that was a mistake. Since I trusted the brand, I didn’t think to inspect the product when it arrived; I simply stored it away. When my old blus...
I ordered several products from Bobbi Brown, including the Blushing Peach eye shadow stick. When my package arrived, I was shocked to find that the eye shadow stick was completely empty. The outer packaging was intact, and the product was sealed, but when I twisted the stick open, there was absolute...
Around two months ago, I purchased an eyeshadow stick from Bobbi Brown’s official website. To my disappointment, within less than a month of use, the product showed serious quality issues. Despite handling it with care, the stick broke easily and slid out of its packaging, making it unusable. This ...
I had scheduled an eye makeup appointment at your Bobbi Brown branch, but when I arrived, they claimed it wasn't showing in their system. I showed them the confirmation email multiple times, but they kept insisting it wasn't visible on their screens. They coldly said, "Well, since you've come all th...
On July 28, 2025, I placed an order for a lipstick from Bobbi Brown’s official website (Order No: 6880853499). Despite more than 20 business days passing, my order has still not been shipped. I paid by credit card, with the total amount falling between 1,800–2,000 TL. What frustrates me most is tha...
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