5
Mehmet is very satisfied with the result
Resolved

I Am Not Receiving the SMS Verification Code for Bitlo Account Access

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Mehmet
August 01, 2025 10:27 pm
12
Mehmet's Thank You Message
“With the valuable, constructive, and customer-oriented approaches of Bitlo's esteemed assistants Mr. Umut and Mr. Tanju, my problem of not receiving the verification code has been resolved. I thank them and Bitlo.”

I cannot access my Bitlo cryptocurrency platform account because I am not receiving the verification code (SMS). Although I was able to log in to my account without any problems until a few days ago, I can no longer access the platform. Bitlo claims the problem is operator-related and offers no solution. The operator (netgsm) also redirects responsibility to Bitlo, stating, "You can create your registration with the relevant company for integration." I have been victimized due to the problem between the two companies. I expect a solution. Thank you.

August 04, 2025 3:00 pm (2 days after complaint)

Hello Mr. Mehmet, Your request has been reviewed, the necessary information has been provided to you, and a solution has been offered. If you have any additional questions, you can contact us. Thank you for choosing Bitlo, and we wish you healthy days.

Mehmet
Mehmet
August 04, 2025 9:50 pm

Hello, my issue was resolved on 04.08.2025 thanks to the commendable efforts of Bitlo's valued assistants, Mr. Umut and Mr. Tanju, who are focused on customer satisfaction. I thank them.

Mehmet
Mehmet
August 04, 2025 9:55 pm

With the valuable, constructive, and customer-oriented approaches of Bitlo's esteemed assistants Mr. Umut and Mr. Tanju, my problem of not receiving the verification code has been resolved. I thank them and Bitlo.

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