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Resolved

USDT Withdrawal on Bitci.com Not Reflected in Wallet

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January 14, 2025 2:37 pm
66

On January 13, 2025, I processed two USDT withdrawals on Bitci.com: 5,000 USDT via the TRC20 network and 8,000 USDT via the BEP20 network. Despite sufficient USDT balance in the platform’s wallet, these transactions have not been credited to my account.

This delay is unacceptable, as timely access to funds is crucial. I’ve waited for a resolution but received no updates or explanations. I urgently request that Bitci.com reviews this issue and ensures the immediate transfer of the missing USDT to my account.

I expect prompt action to resolve this matter. Please address this without further delay, as this has caused significant inconvenience.

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1 Supporter
Furkan
Furkan
January 15, 2025 5:40 pm

The USDT hasn't been credited to the account today either. When will it be credited?

Furkan
Furkan
January 16, 2025 1:48 pm

Cancel my transaction because the transfer is not going through.

Furkan
Furkan
February 03, 2025 10:37 am

My transaction has not yet been completed.

February 13, 2025 1:40 pm (29 days after complaint)

Hello Our expert teams have been informed about the subject, and our resolution process regarding the situation you experienced has been completed. If you would like to receive support on a different matter, you can reach us 24/7. Best regards, Bitci Support Team

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