My Bitay Account Frozen with No Explanation

My account has been under review for about two months with no explanation. They took my 55,000 without reason. I live in an earthquake zone and have no other source of income; this was my only source of income. They took it illegally. I've called them every day for the past 60 days, and all they've said is that they've forwarded my problem to the appropriate team. They've done nothing else. My advice to you is to avoid this platform. I was hurt, and I don't want you to be hurt as well. Go play in the foreign exchange market, but never put your money in this one. It's been a disheartening journey. I feel cheated out of my hard-earned money. They never explained why they took my money, and they haven't responded in two months. It's especially difficult because I live in an earthquake-prone area and rely on this account as my primary source of income. Without that money, it's been difficult to make ends meet. I've contacted their customer service several times, but all they say is that they've forwarded my issue to the appropriate team. It's as if they're unconcerned about my situation.