I purchased the Bioderma Atoderm Intensive cream on 09.12.2025 from the official seller on Hepsiburada, paying attention to buy from an authorized store so that the product would not be fake. I have eczema on my forehead and generally very dry facial skin, and since it was specifically stated that this product is for dry and atopy‑prone skin, I preferred it with confidence. However, after starting to use the product, my skin condition clearly worsened. My eczema on my forehead became more inflamed and red, and my entire face started to burn due to dryness and felt like cardboard. Thinking that it might be an adaptation period, I continued to use it for about 10–15 days, but I noticed that my skin was getting worse each day, so I stopped using it. When I contacted Hepsiburada customer service with my order number 465 053 232 1, I was told that they could not take the product back because cosmetic products cannot be returned once used. As a result, both my skin has been damaged and the money I paid for the product has effectively gone to waste. I request that the price I paid for the Bioderma Atoderm Intensive product purchased via Hepsiburada be refunded due to the negative reaction and worsening of my eczema despite it being marketed for dry and atopy‑prone skin. I kindly ask you to review my complaint and provide a refund.
I recently purchased Bioderma Atoderm Cream from Evdeeczane, expecting the same quality as the one I had been using since February with excellent results. However, this new cream completely ruined my skin. After using it, I developed inflamed acne, blackheads, and clogged pores—issues I had never ex...
Between September 19 and October 12, I used Bioderma Atoderm 2 in 1 Oil. Shortly after applying the product, I developed severe redness, swelling, and intense itching on my chest. As the symptoms worsened, I consulted a doctor, who advised me to stop using the product immediately. I purchased the i...
I recently purchased Bioderma Atoderm cream hoping it would soothe my already sensitive, atopic skin. However, what I received was far from what I expected from a reputable brand like Bioderma. The product has an overwhelmingly strong perfume scent, which immediately made me question its authenticit...
We bought Bioderma Atoderm Intensive Gel-Cream after a doctor recommended it for my baby's cheek eczema. My baby's face began to itch and turn red as soon as we applied it. We used it for a week, but it only made the redness on my baby's body and skin worse, giving it a burnt appearance. Curious, I ...
On September 11, 2025, I purchased Bioderma AKN Mat Sunscreen from Dermoeczanem (Order No: ts11096521143). From the very first use, the product caused peeling similar to eraser shavings on my skin and ran off easily when exposed to water. These problems occurred every time I applied it, and my skin ...
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