Synchronisation Problem Between Binance's Web And App
Since my phone app settings on Binance didn't sync with the web platform, I experienced a sudden closure of my position when I attempted to set a limit order on the web. The customer service representative informed me that I needed to enable approval in the settings. I did as instructed, enabling it in the application and accessing the site via the app's QR code. But why didn't this setting sync with the web version? When I queried this issue, their response was rather flippant, stating that they faced the same problem and were always checking the settings. I understand the lack of synchronization, but shouldn't there be a warning upon website entry to check settings? It's unreasonable that my position was closed simply because I adjusted the limit settings. If Binance overlooks these user issues, it raises concerns about their service overall.
Dear Mehmet Ş., First of all, we would like to thank you for the feedback you provided through the system regarding this issue. Similarly, we can share that the information you conveyed during your live support session has also been added to the system by our team members. We can summarize the situation as follows: You mentioned that during data entry on two different devices on two different lines, the combination of the first data entry from the first device and the last data entry from the second device resulted in an unexpected operation. The QR code you scanned on the first device while logging in on the second device is intended to authorize your second device. We would like to emphasize once again that the feedback you provided is very valuable to us. Thank you for your understanding and continued support. We wish you healthy and profitable days. Sincerely, The Binance Team
Dear User, The experience of each of our users is important to us. Even though the system technically works as expected in the situation that has arisen, your complaint about an undesirable command being issued during use is sufficient for us to investigate the situation and take actions to prevent its recurrence. Your accumulation of beautiful memories and unique user experience is our source of motivation. Your feedback is very valuable to us, and we want you to have no doubt that this issue will be communicated and followed up. We are here to help you. Binance Team
