Bigo Live Messages Stop Working for Days at a Time
I use the Bigo Live app on my Huawei Y7 Pro phone in Sulu Sokak, Albayrak Mahallesi, Turgutlu, Manisa. For approximately six months, I have been experiencing serious problems with the app’s private messaging feature. My messages will work for one day, but then they will not send at all for the next three days. As a result, I am unable to communicate properly with my friends. We have a group of approximately 35 friends, and none of us are satisfied with this situation.
I have contacted Bigo Live several times about this issue, but no permanent solution has been provided. We simply want to use the app normally, but the constant interruptions and failure to send messages are causing ongoing inconvenience and frustration.
I request that the problems with sending and receiving messages be permanently resolved and that I be able to use the app normally without any restrictions or broadcasting/messaging bans.
Progress
I have been experiencing serious access problems while using the Bigo Live app on my Huawei Y7 Pro phone for a long time. Broadcasts that are open for one day become closed for three days, and especially in the last three days, two‑way messaging has been completely cut off. Neither my messages reach the other side nor my friends' messages reach me.
We were actively using the app to communicate with my friends, and we have not been able to communicate at all for three days with a group of 35 friends. Even though I have not violated any rules, it behaves as if an invisible broadcast ban or restriction has been placed on our accounts.
I request Bigo Live to lift the broadcast ban and restriction that I believe has been applied to my account, and to restore my messaging and broadcast features to work smoothly again. I also want a clear explanation of why this problem occurred and how it will be permanently resolved.
