BetterMe Trial Membership Turns into a Payment Headache
I decided to try Betterme and signed up for their free trial membership. I was enticed by their claim that if I canceled my membership within one month, I would not be charged for the subsequent months. With that assurance, I proceeded to begin the trial membership. However, I canceled my trial membership via email and through their system on May 18, 2023, specifically on June 15, 2023. Surprisingly, I received a message informing me that 115 TL had been deducted from my account. The message ID was 5122969, according to the message. This is completely unacceptable! I canceled my membership and do not want any additional charges placed on my account. I demand a refund for the money you took out. I am expecting a clear email confirming that my membership has been canceled. This situation must be resolved as soon as possible.
Hello! We are sorry to hear about your unsatisfactory experience and hope you will accept our sincerest apologies. We would love to assist you with your request. Please contact us and mention that you have filed a complaint about us on Sikayetvar, or provide us with your email address or the 7‑digit code you received in the automatic response email from us. We will provide you with further assistance. Sincerely, The BetterMe Team
Hello! Thank you for reporting this situation to us. If your subscription was canceled successfully, it should not be renewed. As we can see, our BetterMe team successfully solved your issue. Please let us know if there is anything we can help you with. Kind regards, team BetterMe
I tried very hard to get rid of it.
